Refund policy

We want you to love every piece. If something isn't right, here's how returns work.

Who can return
Returns are available for orders shipped within the United States.

Timing
Please request your return within 7 days of delivery. The window starts the day tracking shows your order delivered. For orders that arrive in more than one package, it starts when the last package is delivered. Once your return is approved, please ship it back within 7 days.

Condition
Pieces must be unworn, unwashed, and unused, with original tags attached and in the original packaging (including the clear garment bag with its label). Returns that don't meet these conditions may be declined, or refunded less a 20% restocking fee.

How to start a return
Email us at itisyoucollectiv@gmail.com with your order number and the piece you'd like to return. Our returns are handled through our partner warehouse, so please contact us first. We'll reply with your return authorization and the correct return address. Packages sent back without an approved return can't be accepted.

Return shipping
Return shipping is paid by the customer. Original shipping charges are not refunded. If we sent the wrong piece, or it arrived damaged or defective, we'll take care of it (see below).

Damaged, defective, or wrong item
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and its tags. We'll make it right.

Final sale (not returnable)

  • Jewelry
  • Bodysuits
  • Swimwear
  • Intimates and lingerie
  • Beauty products
  • Face masks
  • Sale items
  • Gift cards

Exchanges
We don't offer direct exchanges. For a different size or color, return your original piece and place a new order.

Refunds
Once your return reaches the warehouse, please allow 5–7 business days for it to be inspected and processed. We'll email you when it's done. Approved refunds go back to your original payment method. Your bank or card company may take a few extra days to post it. If you haven't seen your refund within 15 business days of approval, email us at itisyoucollectiv@gmail.com.

Questions?
We're always happy to help with sizing or returns. Just email itisyoucollectiv@gmail.com.

With love,
IT IS YOU COLLECTIV